Coronavirus - we are open and shipping orders as normal. For our latest updates on deliveries and extended returns please click here

Coronavirus - For our latest updates on deliveries please click here

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Terms & Conditions

These terms and conditions apply to Furniture sales through any of the Wyse Byse branches and via telephone or email sales.

These terms and conditions do not affect you statutory rights

 

Account Orders

Items which we have in stock or are currently in our stock range.

  • 20% Deposit of the balance is required to open an account.
  • Deposits are non cash refundable if order is cancelled.
  • Deposit can be refunded in full by credit note within 7 days of initial order.
  • After 7 days from initial order, cancelled orders will incur 20% re-stocking charge.
  • Accounts must be paid in full within 3 calendar months after the stock is allocated to the account.
  • 3 weeks minimum notice will be given prior to the items being returned to stock.
  • Initial deposits of the items which are returned to stock due to an over due account will not be refunded, but may be given as a credit note after the  20% re-stocking charge is deducted.

 

Special Orders

  • These are items which we do not stock and are currently not in our stock range.
  • 20% Deposit is required before the item(s) will be ordered,
  • Special orders are non refundable and may not be returned if unsuitable or do not fit.
  • Deposit can be refunded in full by credit note within 7 days of initial order if the item can be cancelled with the supplier.
  • After 7 days from initial order, cancelled orders will incur 20% re-stocking charge.
  • Accounts must be paid in full within 3 calendar months after the stock is allocated to the account.
  • 3 weeks minimum notice will be given prior to the items being returned to stock.
  • Initial deposits of the items which are returned to stock due to an over due account will not be refunded, but may be given as a credit note after the 20% re-stocking charge is deducted.

 

Our Delivery process

  • At the time of purchase you will be advised of our delivery charge and also the next available delivery day in your area.
  • This confirmation will be on your sales order at the time of final payment.
  • It is your responsibility to declare any possible access problems to your property or any unavailable times to receive the delivery.
  • Our responsibility is to deliver to your door. We ask that the route to the required room of choice is clear. Our team will endeavour to place the item in the room of your choice, although they are unable to remove door frames, stair banisters or windows.
  • We cannot accept any damage or loss to property therein as a result.
  • Non delivery due to access will incur an additional delivery charge.
  • Our delivery schedule is ‘all day deliveries’. Our delivery team will contact you on the delivery day when they are
  •    approx 30mins – 1 hour away.
  • We cannot be responsible for traffic congestion, inclement weather and vehicle breakdowns.
  • Tables, bedsteads and some occasional furniture are delivered unassembled. You will be informed of this at the time of purchase. We are able to assemble the furniture with prior notice and a fee will be applicable.
  • Some items may be delivered partly assembled. This will be due to the size of the item and will be assembled by a member of the delivery team or shop staff member at a time agreed prior to delivery. There may be a charge required for the assembly; this will also have been agreed prior to final balance payment.
  • You must give notice if the delivery address or delivery date is unsuitable. This notice needs to be given 24hrs before original delivery date.
  • Returning a product after you have received delivery or collection.
  • Our aim is to supply you with high-quality, value for money furniture and interiors. We understand that from time to time there may be a need to return an item which is unsuitable or exchange it for a different type or style.
  • We're happy to exchange or refund your purchase (under the conditions of our returns policy) as long as it's unopened and in its original packaging. We offer this service as long as we are notified by phone within 5 days after delivery or collection.
  • Faults with an item need to be reported to us within a 3 day period of your delivery or collection date. We will uplift and exchange the item(s) at no extra charge and at the earliest possible opportunity.

Return Policy & conditions

  • When making a purchase of an item we recommend you have measured the area correctly to where the item is to be placed. Doorways and corridors should also be measured to ensure the item can be properly situated. We are unable to offer a cash refund if the item is unsuitable or unable to fit where it was desired for.
  • We are able to offer you a credit note for the item which is unsuitable or does not fit, less a minimum £30 or up to 20% re-stocking charge. The item(s) must be in their original packaging.
  • We are unable to offer any refund or credit notes on special orders.
  • If you feel you need to return an item we will be happy to collect the item for you. There will be an uplift / delivery charge which will be the same as the original delivery charge for your area.
  • We will inform you of the next day we are in your area and collect the item then. If able to do so an item can be returned by you as long as it is in its original packaging.

 

Privacy Policy

Please see www.wysebyse.com for more information on our Privacy Policy, we operate our business under strict General Data Protection Regulations (GDPR).
Any data given by you the customer is used only to process orders and will be held for up to 24 months. We do not store Credit card details online or hard drive so no unauthorised person can gain access to them.