WYSE BYSE PRIVACY NOTICE

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint. 

 

Who we are? 

Wyse Byse collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in theUnited Kingdom) and we are responsible as “controller” of that personal information for the purposes of those laws. 

 

The personal information we collect and use 

Information collected by us 

In the course of our retail and commercial activities we collect the following personal information when you provide it to us:- 

• Names of persons placing orders 
• Delivery addresses 
• Telephone numbers 
• Email addresses 

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. 

 

How will we use the information about you? 

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. 

 

We use your personal information in order to:- 

• Process the order you have made 
• Carry out or exercise our rights and obligations arising from any orders you have placed 
• Notify you of any progress and/or delays regarding your order for providing you with after sale support 
• To contact you about other products and services we think may be of interest to you 

 

Wyse Byse will not share your information for marketing purposes with any other company. 

 

In processing your order we may send your details to delivery drivers and suppliers. A list of these persons/companies can be provided upon request at any of our stores. 

 

We will share personal information with law enforcement or other authorities if required by applicable law. 

 

Do you do marketing? 

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. 

 

You have a right at any time to stop us from contacting you for marketing purposes. 

 

Access to your information and correction 

You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information, please email or write to us. Our contact details are available on our website. 

 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. 

 

How long your personal information will be kept? 

We hold your personal contact information for no longer than is reasonably necessary unless we have your consent to retain it for marketing purposes. 

 

 

Reasons we can collect and use your personal information? 

We have a legitimate commercial intent in processing your data if necessary so that we can process your orders and inform you of any problems. We retain your information for a reasonable period in order to address any issues you may have. 

 

Consequences of our use of your personal information 

In providing us with your information we are able to do our best to ensure that the delivery of any products that you order from are delivered in a timely and efficient manner. The information allows us to contact you in the event of any delay and to address any queries or concerns that you may have arising from your order. 

 

The user information we collect from our stores, website, social media, may be used to personalise your repeat visits to our website, social media, or retail shops. 

 

Cookies 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is usually tracked visitor use of the website and compiles statistical reports on website activity. 

 

For further information visit www.aboutcookies.org or www.allaboutcookies.org 

 

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. 

 

Other websites 

Our website and social media accounts contain links to other websites and social media accounts. This privacy policy only applies to this website and our social media accounts so when you link to other websites and social media accounts you should read their own privacy policies. 

 

 

Changes to our privacy policy 

We keep our privacy policy under regular review and we will place any updates on this webpage. 

 

Your rights 

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:- 

• Fair processing of information and transparency over how we use your personal information. 
• Access to your personal information and certain other supplementary information that this Privacy Notice is already design to address 
• Require us to correct any mistakes in your information which we hold 
• Require the erasure of personal information concerning you in certain situations 
• Object at any time to processing personal information concerning you for direct marketing 
• Object in certain other situations to our continued processing of your personal information 
• Otherwise restrict our processing of your personal information in certain circumstances 

 

For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office on individual rights under the General Data Protection Regulation. 

 

This is not an exhaustive list of your rights but some of the key ones that may be of interest to you. 

 

If you would like to exercise any of those rights please contact us using the contact details below. 

 

How to contact us 

Please contact us if you have any questions about our privacy policy or information that we hold about you: 

• by email - gm@homekare.co.uk 
• or write to us at:
  Wyse Byse
  11-13 Bloomfield Avenue
  Belfast
  BT5 5AA 

 

Keeping your personal information secure 

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.